Ipod

My one month old Ipod stopped breathing last week, and never recovered, so I took it back to the Apple Store to exchange it. Turns out you have to jump through quite a few hoops in order to leave with a new one. First they need to see what's wrong with it, and to see if they can fix it, and to do that, you need to book an appointment at the Genius Bar. First available appointment? A week later.
I'm not waiting a week for you to tell me what I already know, I say. I'd like you to replace it. If you take a faulty item back to the store you get an exchange. You don't get sent away and asked to come back a week later.
I have to become a really annoying person for the girl to realize I meant business. What makes her finally change her mind?
- If I wait for another week, I will have been without music for three weeks.
- I'll see what I can do, she says, and calls a "Genius" over to troubleshoot.
Does it work with the charger? Have I tried to reset it? Did I drop it on the floor?
He finally agrees to give me a new one.

I remember the days when you fixed your Walkman with scotch tape and rubber bands. It didn't take weeks, only seconds.
When did things get so complicated?