It's a catch 22

Getting hold of your Doctor is not easy.
I try to get hold of my daughter's pediatrician to talk to him about some test results and the receptionist can't find her chart. She has to call me back. When she calls me back she tells me the results are fine and that we don't need to do anything. I already know the results are fine. I found out three days earlier, when she did the test. The reason for my call is to talk about the next step, since the problem is still there. I am informed that I will need to talk to the Doctor about this.
- I know, I say. That's why I am calling. To talk to him.
- Well, he's not here, and will have to call you back.

The next day, having not heard from him I call back again. I'm on hold for a long time. When the receptionist comes back she says:
- Sorry to keep you waiting, but we are trying to find your daughters chart to see if he called you yesterday.
- He didn't call, I say. That is why I am calling. To leave a message for him to pretty please call me back again.
She puts me on hold again.

- He's not here. He will have to call you back.